Zobec prides itself on professional and friendly services but sometimes someone is not completely happy. We always want to learn from our mistakes and improve the services we offer. If you have not been completely satisfied with our services, we would like to hear from you.
All complaints will be treated in a serious, confidential and timely manner.
MAKING A FORMAL COMPLAINT
Compliance Team
Zobec Group of Companies
H.P. House
21 Laffan Street
Hamilton HM 09
Or email to complaints@zobec.bm
You will receive an acknowledgement of your complaint within two working days of it being received. Zobec will aim to respond in full to your complaint within 10 working days, or if the issue is complicated, any delay will be explained and confirmed with you. Where appropriate, you will get details of any action that is taken to put things right. If you are not satisfied with the outcome, you can ask for a further review.
REVIEW OF YOUR COMPLAINT
We hope that we would be able to resolve any complaints in a timely and satisfactory manner. However, if you are not happy with Zobec’s response you may refer the matter in writing to Consumer Affairs Bermuda for further consideration.